Refund policy

Returns and refunds

Last updated: November 9, 2026

For US orders, request a return within 14 days of delivery. Change-of-mind returns must be unused, in their original condition, with all included parts and original packaging.

Start a return

Contact us through our contact form with your order number, the email used at checkout, and the reason for your return. We will provide instructions and the appropriate return address. Do not send items to the address on the shipping label or return an item before receiving instructions.

Return shipping

For change-of-mind returns, you pay return shipping. We do not charge a restocking fee. For damaged, defective, or incorrect items, contact us promptly with a description and photos where possible. Zedvara will arrange a suitable resolution and cover any required return shipping for a confirmed issue. Supplier reimbursement does not determine your rights under this policy.

Refunds

Once the return has been received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method within 10 business days. Your payment provider may take additional time to post the credit. Original paid shipping charges, if any, are not refunded for change-of-mind returns. Refunds for confirmed damaged, defective, or incorrect orders include applicable original shipping charges.

Cancellations and exchanges

Contact us as soon as possible to request a cancellation or address change. We cannot guarantee changes once processing begins. If an order has shipped, follow the return process. For an exchange, request a return and place a separate order for the item you want.

Damage caused by misuse, normal wear, and items missing parts for reasons unrelated to our error are not eligible for change-of-mind returns. Nothing in this policy limits rights or remedies required by applicable law.